UsMend Privacy Policy

UsMend ("we", "us") takes user privacy seriously. This policy describes how we collect, use, store and protect your personal information, and the rights you have over that information.

By using the UsMend service you confirm that you have read and agreed to this Privacy Policy. If you do not agree, please stop using the service.

This product serves users globally. We comply with applicable privacy regulations, including the EU General Data Protection Regulation (GDPR) and China's Personal Information Protection Law (PIPL).

Information you provide directly:

• Account information: email address, nickname (entered at sign-up)
• Chat content: your conversations with the AI companion
• Content you actively share: emotional records you explicitly place into a shared space, visible to your partner

Information we collect automatically:

• IP address (for security protection and abuse rate-limiting; not used for tracking)
• Usage time and frequency (for service improvement; not linked to personal identity)

Information we do NOT collect:

• We do not collect your real name, phone number, precise location, or device identifiers
• We do not use any advertising tracking technologies (cookies, pixel tracking, etc.)

We will not use your personal information for advertising, and we will not sell, rent, or exchange it with any third party.

Your conversation content is transmitted over an encrypted connection to the AI service provider we use for processing. The provider:

• Is bound by its own privacy policy
• Does not receive your real name, email, or contact information through us
• Will not use your content to train its models (per our service agreement with them)

Our servers are located in the United States. If you are in the EU or mainland China, your data will undergo cross-border processing during transmission and storage. We rely on Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure compliance.

• Data is stored in cloud databases protected by access controls
• All transmission is encrypted with TLS
• We use industry-standard measures to prevent unauthorized access, but we cannot guarantee absolute security
• In the event of a data breach, we will notify affected users within the legally required period

• While your account is active: we retain your data to continue providing service
• After account deletion: all your data will be permanently deleted within 30 days, during which you may cancel the deletion
• Some data (e.g., abuse records) may be retained longer where required by law

Regardless of where you are located, you have the following rights:

• Right of access: Know what data we hold about you
• Right to rectification: Correct inaccurate personal information
• Right to erasure: Request deletion of your account and all data
• Right to portability: Request your data in a common format
• Right to withdraw consent: Withdraw consent you previously gave at any time
• Right to complain: File a complaint with your local data protection authority

To exercise these rights, email us at freya.cyq0820@gmail.com. We will respond within 30 days.

UsMend is intended for adults 18 and over. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it immediately.

We may update this policy from time to time. For material changes, we will notify you through in-app notice or email. Continued use of the service constitutes acceptance of the updated policy.

UsMend Inc.

Server location: United States

Email: freya.cyq0820@gmail.com